Stay one step ahead – an API connection can be used to automate feedback management

What is API and how can it help you save time and work more efficiently with feedback from customers and employees? API means Application Programming Interface and makes it possible for one system, for example a CRM system or ERP system, to talk to another system, for example a survey system. This means that a specific event in another system can trigger a survey to be sent out automatically. Companies of all sizes work today on everything from linking the responses from, for example, NPS surveys to customer profiles in their CRM systems to surveys being triggered automatically by specific eve... Read More »

6 steps in planning a survey that will help you avoid the most common mistakes

The better the planning, the better the survey. Spending more time on planning your survey will save you even more time later on. You will have a more reliable result and a higher response rate as good planning helps you discover pitfalls at an early stage, not after the survey has been sent out. Good preparatory work quite simply helps you start off correctly and gives you a clear path to follow throughout the survey work. Here are 6 steps to help structure your survey planning and get going faster. Read More »

Visualise and distribute survey results with infographics

There are numerous ways to prepare and present survey results. If you want to visualise your data easily comprehensible and appealing, infographics provide excellent opportunities to communicate even the most complex or “dry” facts and figures. Well-designed infographics are also ideally suited to generate attention in today’s information overload and to be shared in different social networks. Read More »

Improve your surveys – seven quick steps to write better questions

Your purpose is clear and you know what kind of insights you want to gain with your survey. It’s time to sit down and write the questions. This is really not that hard, but there are a few things that are good to know when writing your questions. Here are seven quick and simple tips that help you write the best survey questions possible. Read More »

Stop evaluating the past – start predicting the future!

What does it take to be able to call your company a customer-centric company? Is it enough to put words like “We think customer first” on your website or in a fancy PowerPoint presentation? Of course not; you have to deliver a great product, in a great way, and you need to provide the customer with great service all the way, even after the point of purchase. Read more about what working with customer feedback in a predictive way means and then ask yourself four questions to find out if your company really does. Read More »

Take the survey and compare! How do you and other companies work with customer feedback?

Most companies will agree that customer feedback is important but how do they work with it? How do companies work practicallly and strategically? Which methods do they use? How do they report and spread results through the organisation? Take our simple survey and then compare your answers with the average. Read more and take the survey here! Read More »

Infographic: Why customer satisfaction is important!

86% of consumers have quit doing business with a company because of a bad customer experience and it is 6 to 7 times more costly to acquire a new customer than retaining an existing one. Everyone knows that customer satisfaction is important but every now and then we need a reminder. Take a look at this infographic to get a short summary of why you need to keep your customers happy! Read More »

Infographic: Why employee engagement is important!

Only 42% of the employees know their organization's mission and 4 out of 10 employees around the world are not engaged in their work. Take a look at this infographic to get a short summary of why it is important to keep your employees happy! Read More »

How to write better email texts for your surveys – 8 pointers and examples of emails.

Sending surveys via email is the most common way of distributing both external and internal surveys. An email if also the first thing a respondent sees, which is why the wording and design are determining factors in how many open the email, click on the link and respond to the survey. Here are eight useful tips to make your email as good as possible and some examples of how to word them. Read More »

Visualise and distribute important key ratios using dashboards

Once you have gathered the results of your survey, it can be difficult to know what to do next. In fact, distributing your KPIs and other key ratios can be a bit of a dilemma – too much information, not enough information, too much to the wrong people or not enough to the right people. Which channels are the easiest to use? Who you need to inform about the results is often the easy bit, but it is harder to distribute the right information to the right people as time effectively as possible for everyone concerned. PowerPoint and Excel documents are all well and good, but to simplify matters, a ... Read More »

Page 1 of 41234