Improve your surveys – seven quick steps to write better questions

Your purpose is clear and you know what kind of insights you want to gain with your survey. It’s time to sit down and write the questions. This is really not that hard, but there are a few things that are good to know when writing your questions. Here are seven quick and simple tips that help you write the best survey questions possible. Read More »

Stop evaluating the past – start predicting the future!

What does it take to be able to call your company a customer-centric company? Is it enough to put words like “We think customer first” on your website or in a fancy PowerPoint presentation? Of course not; you have to deliver a great product, in a great way, and you need to provide the customer with great service all the way, even after the point of purchase. Read more about what working with customer feedback in a predictive way means and then ask yourself four questions to find out if your company really does. Read More »

Take the survey and compare! How do you and other companies work with customer feedback?

Most companies will agree that customer feedback is important but how do they work with it? How do companies work practicallly and strategically? Which methods do they use? How do they report and spread results through the organisation? Take our simple survey and then compare your answers with the average. Read more and take the survey here! Read More »

Infographic: Why customer satisfaction is important!

86% of consumers have quit doing business with a company because of a bad customer experience and it is 6 to 7 times more costly to acquire a new customer than retaining an existing one. Everyone knows that customer satisfaction is important but every now and then we need a reminder. Take a look at this infographic to get a short summary of why you need to keep your customers happy! Read More »

Infographic: Why employee engagement is important!

Only 42% of the employees know their organization's mission and 4 out of 10 employees around the world are not engaged in their work. Take a look at this infographic to get a short summary of why it is important to keep your employees happy! Read More »

How to write better email texts for your surveys – 8 pointers and examples of emails.

Sending surveys via email is the most common way of distributing both external and internal surveys. An email if also the first thing a respondent sees, which is why the wording and design are determining factors in how many open the email, click on the link and respond to the survey. Here are eight useful tips to make your email as good as possible and some examples of how to word them. Read More »

Visualise and distribute important key ratios using dashboards

Once you have gathered the results of your survey, it can be difficult to know what to do next. In fact, distributing your KPIs and other key ratios can be a bit of a dilemma – too much information, not enough information, too much to the wrong people or not enough to the right people. Which channels are the easiest to use? Who you need to inform about the results is often the easy bit, but it is harder to distribute the right information to the right people as time effectively as possible for everyone concerned. PowerPoint and Excel documents are all well and good, but to simplify matters, a ... Read More »

Announcing the winner of the Netigate World Cup Quiz 2014

We hereby proudly present the winner of the Netigate World Cup Quiz 2014. The winner is... Michelle T from Stockholm! Michelle did not only win the quiz but was also the only one of the last Top 5 contenders who held Germany as World Cup Champions. When Michelle came by the Netigate office to pick up the prize, an iPad Mini, we took the opportunity to ask her a couple of questions. Read More »

Five effective ways to increase your survey response rate

Getting as many people as possible to answer your survey is a challenge, but there are ways to motivate people. Here is a collection of five posts that in different ways tells you more about how to create surveys that will get a higher response rate! Read More »

Five easy ways to create better surveys

If you want to succeed with surveys, get as high a response rate as possible and make sure that the respondents understand everything in your survey there are a few things you need to think about. Here are five things that you should keep in mind when creating surveys. Read More »

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