Infographic: Why customer satisfaction is important!

86% of consumers have quit doing business with a company because of a bad customer experience and it is 6 to 7 times more costly to acquire a new customer than retaining an existing one. Everyone knows that customer satisfaction is important but every now and then we need a reminder. Take a look at this infographic to get a short summary of why you need to keep your customers happy! Read More »

Infographic: Why employee satisfaction is important!

Only 42% of the employees know their organization's mission and 4 out of 10 employees around the world are not engaged in their work. Take a look at this infographic to get a short summary of why it is important to keep your employees happy! Read More »

How to write better email texts for your surveys – 8 pointers and examples of emails.

Sending surveys via email is the most common way of distributing both external and internal surveys. An email if also the first thing a respondent sees, which is why the wording and design are determining factors in how many open the email, click on the link and respond to the survey. Here are eight useful tips to make your email as good as possible and some examples of how to word them. Read More »

Visualise and distribute important key ratios using dashboards

Once you have gathered the results of your survey, it can be difficult to know what to do next. In fact, distributing your KPIs and other key ratios can be a bit of a dilemma – too much information, not enough information, too much to the wrong people or not enough to the right people. Which channels are the easiest to use? Who you need to inform about the results is often the easy bit, but it is harder to distribute the right information to the right people as time effectively as possible for everyone concerned. PowerPoint and Excel documents are all well and good, but to simplify matters, a ... Read More »

Announcing the winner of the Netigate World Cup Quiz 2014

We hereby proudly present the winner of the Netigate World Cup Quiz 2014. The winner is... Michelle T from Stockholm! Michelle did not only win the quiz but was also the only one of the last Top 5 contenders who held Germany as World Cup Champions. When Michelle came by the Netigate office to pick up the prize, an iPad Mini, we took the opportunity to ask her a couple of questions. Read More »

Five effective ways to increase your survey response rate

Getting as many people as possible to answer your survey is a challenge, but there are ways to motivate people. Here is a collection of five posts that in different ways tells you more about how to create surveys that will get a higher response rate! Read More »

Five easy ways to create better surveys

If you want to succeed with surveys, get as high a response rate as possible and make sure that the respondents understand everything in your survey there are a few things you need to think about. Here are five things that you should keep in mind when creating surveys. Read More »

Participate in the Netigate World Cup-Quiz – win an iPad mini!

Finally it is time for the FIFA World Cup 2014 in Brazil! Bet the outcome of the 48 group stage matches (Group A-H) and answer questions about the FIFA World Cup for your chance to win. May the best player win! Read More »

An unheard opinion is worse than a bad customer experience

On a flight between Berlin and Stockholm, our CEO Tobias Thalbäck experienced not only bad service, but also how it feels when you as a customer are not being listened to. Read more about how the airline company handled the situation and Tobias’ thoughts about the importance of closing the feedback loop – not only to listen to your customers, but also to let them know that they have been heard. Read More »

Tip: How to use yes and no questions properly!

Surprisingly common in surveys questions are formulated so that they can only be answered with a Yes or No. In the fact-based questions, it is usually an obvious answer, but in surveys, the questions are often a bit more complicated. The yes or no questions are especially important to ensure that the issue cannot be misunderstood. Our survey consultant Sakarias Fasth tells us more about what you should consider and avoid when writing survey questions. Read More »

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